Hiring a commercial cleaning company isn’t just about shiny floors and empty trash bins.
It’s about partnering with a team you trust in your home or business.
Many homeowners and business managers in the US overlook key questions that reveal a company’s true professionalism, safety measures, and quality standards.
This guide highlights the 4 important questions to ask a commercial cleaning company.
It includes tips about employee background checks, service offerings, rates, and references.
Following these steps helps you make a confident, informed decision and ensures every corner of your space is in safe hands.
Why Asking the Right Questions Matters
Choosing a commercial cleaning partner requires more than comparing prices.
The team you hire will access your property, and their professionalism affects safety, hygiene, and peace of mind.
By knowing what to ask, you safeguard yourself and get the best value for your dollar.
The 4 Important Questions to Ask a Commercial Cleaning Company
1. What Are the Cleaning Services Offered?
Understanding What’s Included
Ask for a detailed list of services: dusting, mopping, disinfecting, restroom, carpet cleaning, window washing, etc.
Inquire about specialty services: floor waxing, post-construction cleaning, green cleaning options.
Confirm how often tasks are performed—daily, weekly, monthly, or by custom schedule.
Example:
Some companies only empty trash and vacuum, while others offer deep disinfection and periodic extras. Request a full service menu to avoid surprises.
Why It Matters
Not all cleaning companies offer the same range. A clear list helps you match needs and avoid upcharges on your bill.
2. Are You Insured? Can You Provide Proof?
The Importance of Insurance
Ask for certificates of general liability and workers’ compensation insurance.
Ensure coverage is active and meets your property/facility size requirements.
Ask about bonding—covers theft or employee misconduct.
Example:
A fully insured company protects you from costs in case of accidental property damage or worker injury.
Red Flags
Hesitant or vague answers about insurance should make you pause.
No verifiable insurance means you bear risk for accidents or theft.
3. Do You Conduct Employee Background Checks and How Are Employees Trained?
Confirm Employee Screening Methods
Ask if all cleaning staff go through background checks before hiring.
Inquire about the frequency and depth of checks—local, national, or federal.
Do they re-screen staff periodically?
How Are Employees Trained?
Ask how new staff are onboarded and who supervises training.
Inquire about training for equipment use, chemical safety, Green Seal standards, and privacy protocols.
Example:
A reputable company will outline a detailed background check process and ongoing safety training.
The Risk of Skipping This Question
Cleaners come into your private spaces. Skipping checks could invite liability, theft, or unqualified service.
4. Can You Provide References From Similar Clients?
Ask for References
Request at least 2–3 references from current clients with comparable property types.
Ask for both long-term and recent clients.
Example:
“May I speak to someone for whom you’ve cleaned a house or office like mine in the past year?”
Inquire on reliability, thoroughness, professionalism, and problem-handling.
Online reviews are helpful, but a verbal reference reveals more.
What to Listen For
Consistent praise about punctuality, responsiveness, and flexibility.
Details about resolving issues quickly.
Negative patterns or vague references are warning signs.
More Important Questions to Ask
While the “4 important questions to ask a commercial cleaning company” are vital, additional queries further protect your interests:
- What are your rates and how is pricing structured (hourly, by square footage, or per project)?
- What cleaning products do you use, and do you offer eco-friendly options?
- How do you handle cleaning requests outside standard services?
- What’s your process for client feedback and complaint resolution?
- Are you available for special requests or emergencies?
How to Evaluate Cleaning Service Offers
Ask for a Detailed Proposal
- Ensure all tasks, products, and schedules are itemized.
- Get rates for extra services (stain removal, appliance cleaning).
- Compare proposals from two or three companies for clarity.
Inquire About Flexibility
- Can you adjust services as your needs change?
- Are one-time deep cleans or seasonal cleanings available?
What Cleaning Products Do You Use?
Knowing the products a company uses is crucial. Some use harsh chemicals that harm surfaces or trigger allergies.
- Ask for a product list—request MSDS (Material Safety Data Sheets) for each chemical.
- Inquire if green cleaning products are offered and if there’s a price difference.
- Ask about disinfectant brands, especially for high-touch or food areas.
How to Review Employee Screening and Training
- Confirm each employee passes identity, criminal, and reference checks.
- Ask about ongoing safety and skill renewals.
- Check for certifications: OSHA, Green Clean, or local health compliance standards.
The Value of Transparent Pricing
Request a price breakdown up front and clarify if:
- Supplies are included
- Service frequency affects the rate
- Cancellations or changes incur fees
Sample Interview Question List
Sample checklist:
- What cleaning services do you offer?
- Are you insured and bonded?
- Can you describe your employee screening and training process?
- Will you provide references from similar jobs?
- How are your rates structured?
- What cleaning products and brands do you use?
- How do you handle urgent cleanings or special requests?
- What is your complaint resolution process?
- Who supervises your cleaning teams?
- Will there always be a consistent team at my property?
Real-World Examples
Example 1:
A homeowner in Atlanta chose a cleaner who could prove insurance and had three glowing homeowner references. The service was consistent, and issues were fixed within hours.
Example 2:
A business owner in Chicago switched to a company that offered eco-friendly products and posted their background check policy online. Employee trust and air quality dramatically improved within weeks.
Key Takeaways
The 4 important questions to ask a commercial cleaning company should always include service list, proof of insurance, employee screening details, and references.
Confirming these avoids costly mistakes and keeps your property, family, or employees safe.
Supplement questions by asking about rates, cleaning products, and flexibility.
FAQs
- Why is it important to ask about insurance?
Insurance protects you from liability for accidents, injuries, or theft during cleaning jobs. - How can I check if a company’s references are valid?
Ask for direct phone numbers and look for consistency in feedback. - What are the cleaning services offered by most companies?
Most provide dusting, mopping, restrooms, carpet, window, and deep cleans. Always confirm. - How do I confirm employee background checks?
Ask to see their screening policies in writing and confirm the checks are regular and thorough. - Should I ask about cleaning products?
Yes! Some chemicals trigger allergies or damage surfaces. Ensure the company uses safe, effective products.
Disclaimer
This article provides general informational guidance. Always request written documentation and consult your attorney for legal contracts or high-value properties.
Ready to hire a cleaner you trust? Download this full checklist and start your interviews today!
Jane Lee is a versatile writer and storyteller with a passion for exploring diverse themes through her work. With a background in literature and creative writing, Jane has authored numerous articles and stories that captivate and inspire readers.
