Customer care jobs are one of the most lucrative and popular career options among youngsters. This is because these jobs provide a good salary even for freshers unlike other jobs in the market. Every business who has a large customer base need customer care representatives. Apart from customer care reps can be found working for banks, insurance, and other service industries. This is generally a full-time job where all the customer complaints are handled effectively.
One may find it easy to land a job as a customer care job but how will you progress your career here? Is that what bothers you? Relax, here I am going to give you a glimpse of possible career growth opportunities and what does it take to be proficient in your career. Here we go –
Qualification
A minimum qualification required to land a customer care executive job in a reputed company is 12th (HSC) pass. There are some companies who even hire people with a 10th (SSC) pass certificate and good communication skill. However, to become a senior executive you need to be a graduate (any stream) or have at least 3-4 years of work experience in this field.
Key Skills
Communication
Being good in communication is the primary and most important skill to become a customer care executive. Learn how to have a conversation with the customers, listen to them and talk with an intention to solve their problem. Be polite and helpful, let them know that their problem will be resolved as soon as possible. If you are not good at communicating with people, develop this skill in you. Join a local public speaking group to develop the most effective communication skills possible.
Active Listener
To be effective in communication you first need to be an active listener. The skill to really listen to customers is so critical for providing vast service for a number of reasons.
Problem Solving
You must be good in problem-solving, you might be dealing with hundreds of customers everyday. Each one with different and new problems, you need to show them the most appropriate way to resolve their query.
Time Management Skills
You should not spend much of your time talking with customers. After all, you will have a limit, and you need to be concerned with getting customers what they want and close the call quickly.
Career Growth Opportunities
With the right qualification and relevant work experience (minimum 3-4 years) as a customer care representative, you can climb up your career ladder with an ease. You can surely become a team leader, then quality analyst after spending some years in this field.
Further, with a graduation degree, you can move up to floor manager position. Some companies also provide Internal Job Posting (IJP) and On Job Training (OJT) programs to help employees progress their career.
Salary
Customer Service Executive earns an average salary of Rs 202,379 per year. Experience strongly influences income for this job. A talent in Customer Relationship Management (CRM) is linked with high pay for this job.
[Source: Payscale India]
I hope now have got an idea how to progress your career as a customer care executive. Write your thoughts on this blog in the comment box below. Let us know if this really helped you. All the best!
